Effective Date: 24/02/2024
Last Updated: 14/12/2024

At Star Tour Travel, we act as a third-party, commission-based travel booking service provider. We assist customers with bookings for airlines, hotels, cruises, car rentals, vacation packages, and other travel services. All cancellations must follow the specific rules and terms set by the original service provider.

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1. General Cancellation Terms

• Cancellations are subject to the policies of the airline, hotel, cruise line, or other service providers.

• Star Tour Travel does not set or control cancellation fees or refund timelines.

• Some bookings (especially promotional, last-minute, or discounted fares) may be non-refundable or carry high cancellation penalties.

• All cancellation requests must be made in writing via email or through our customer support system.

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2. Flight Booking Cancellations

• Airline-specific cancellation rules will apply based on the fare type (refundable or non-refundable).

• Changes or cancellations may incur airline-imposed fees.

• Star Tour Travel may charge a processing fee for handling cancellations, in addition to any airline fees.

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3. Hotel Booking Cancellations

• Many hotel bookings allow free cancellation within a specific time frame (e.g., 24–72 hours before check-in).

• Non-refundable rates or last-minute bookings may not be eligible for cancellation or refund.

• No-shows may result in 100% cancellation charge by the hotel provider.

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4. Cruise Booking Cancellations

• Cruise cancellations often follow strict tiered deadlines (e.g., full refund 90+ days before departure, partial refund 60–89 days, no refund <30 days).

• Cancellation penalties vary by cruise line and trip duration.

• Travel insurance is recommended to protect against cruise-related losses.

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5. Vacation Package Cancellations

• Vacation packages include multiple services (e.g., flight + hotel), and each service may carry its own cancellation rules.

• A partial refund may be possible if individual components allow cancellation.

• Non-refundable package deals are not eligible for any refund once confirmed.

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6. Rental Car Cancellations

• Most car rental bookings can be canceled without penalty if done 24–48 hours before pickup.

• Prepaid car rentals may be subject to cancellation charges or may be non-refundable, depending on the rental provider.

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7. Processing Time for Refunds

• Refunds (if applicable) are processed by the original service provider and may take 7 to 30 business days.

• Star Tour Travel will process refunds only after receiving confirmation and funds from the third-party provider.

• Refunds will be made to the original payment method only.

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8. Star Tour Travel Fees

• A service or processing fee may be charged by Star Tour Travel for handling cancellations or refund requests.

• This fee is separate from any penalties imposed by airlines, hotels, or service partners.

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9. Contact for Cancellations

To initiate a cancellation or refund request, please contact:

📧 Email: hello@startourtravel.com
📞 Phone: (888) 504-2559
🌐 Website: www.startourtravel.com
Please include your booking reference number and full traveler details.

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10. Important Notes

• Always review the cancellation policy displayed before booking.

• Travel insurance is highly recommended to cover unforeseen cancellations, especially for cruises or international travel.

• Star Tour Travel is not liable for any cancellation denial or refund refusal made by the third-party provider.